Privacy Policy

Last updated: January 18, 2026

Introduction

Welcome to AX Agency ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ax-agency.com.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms on our website
  • Request information about our services
  • Subscribe to our newsletter or marketing communications
  • Interact with us on social media

The personal information we collect may include:

  • Name: First name, last name
  • Contact Information: Email address, phone number
  • Professional Information: Company name, job title, business details
  • Project Details: Information about your project requirements, budget, and timeline

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • Device Data: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on pages, links clicked
  • Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect or receive:

  • To respond to inquiries: We use your contact information to respond to your questions and provide information about our services
  • To provide services: We use your information to deliver the creative and marketing services you request
  • To send marketing: With your consent, we may send you newsletters, promotional materials, and updates about our services
  • To improve our website: We analyze usage data to understand how visitors interact with our site and make improvements
  • For business operations: We use your information for accounting, administrative, and legal compliance purposes

3. Sharing Your Information

We may share your information in the following situations:

  • Service Providers: We may share your data with third-party service providers who perform services on our behalf (e.g., email marketing platforms, analytics providers, hosting services)
  • Business Partners: We may share information with partners when collaborating on projects with your consent
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our website. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Restricted access to personal data on a need-to-know basis
  • Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information
  • Right to Restrict Processing: Request limitation on how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing of your personal information
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at [email protected]

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

AX Agency operates globally with offices in the UAE, UK, and France. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

AX Agency

[email protected]

ax-agency.com

Global Offices:
United Arab Emirates | United Kingdom | France